Privacy statement
At Guanna's Place Guesthouse & Restaurant, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect from our guests, how we use and protect that information, and what choices and rights you have regarding your personal data.
Our goal is to keep things simple, transparent and respectful.
Information We May Collect
When you make a reservation, contact us or stay at our hotel, we may collect information such as:
- Your full name.
- Home address.
- Email address.
- Telephone number.
- Date of birth, where required.
- Nationality.
- Passport or identification details, where legally required.
- Arrival and departure dates.
- Number and names of guests included in the reservation.
- Room preferences and special requests.
- Reservation and payment information.
- Communication between you and our hotel.
- Information necessary to provide requested services during your stay.
If you book through Booking.com or another reservation platform, we may receive the information you provided to that platform that is necessary to manage your reservation.
We only collect information that is reasonably necessary for our hotel operations, guest services and legal obligations.
How We Use Your Information
We may use your personal information to:
- Process and manage your reservation.
- Confirm, modify or cancel your booking.
- Prepare for your arrival.
- Provide accommodation and other requested services.
- Communicate with you before, during and after your stay.
- Process payments and refunds.
- Respond to questions, requests or complaints.
- Maintain our financial and reservation records.
- Improve our services and guest experience.
- Protect the safety and security of our guests, staff and property.
- Prevent fraud or misuse of our services.
- Comply with applicable legal, tax, accounting and regulatory requirements.
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
Reservations Through Booking Platforms
If you make a reservation through Booking.com or another online travel agency, that platform may collect and process your personal information according to its own privacy policy.
The hotel receives the information necessary to manage your reservation and provide your accommodation.
We recommend reviewing the privacy policy of the booking platform you use to understand how it processes your information.
Payment Information
Payment information may be processed by our hotel, a booking platform, bank or payment service provider.
We only use payment information when necessary to:
- Confirm or guarantee a reservation.
- Collect payment for accommodation or additional services.
- Process deposits.
- Process approved refunds.
- Handle legitimate charges related to a reservation or stay.
Where a third-party payment provider processes your payment, its own privacy and security policies may also apply.
Sharing Your Personal Information
We do not sell or rent our guests' personal information.
We may share limited personal information when reasonably necessary with trusted third parties, such as:
- Booking and reservation platforms.
- Payment service providers and banks.
- Accounting or administrative service providers.
- IT, hosting or reservation-system providers.
- Professional advisers where necessary.
- Government authorities where disclosure is legally required.
- Law enforcement or emergency services when required by law or necessary for safety.
Third parties should only receive the information necessary to perform the relevant service.
Marketing Communications
We will not send you promotional emails or marketing messages unless we have an appropriate reason or your permission where required.
If you have agreed to receive marketing communications, you may ask us to stop sending them at any time.
Service-related communications concerning an existing reservation are not considered marketing messages.
Photographs and Social Media
We respect the privacy of our guests.
We will not intentionally use identifiable photographs of guests for promotional or marketing purposes without appropriate permission.
Guests are also kindly asked to respect the privacy of other guests when taking photographs or videos on the hotel premises.
CCTV and Security
Where security cameras are installed on the property, they are used for legitimate safety and security purposes.
CCTV will normally be limited to appropriate common or security-sensitive areas and will not be installed in private guest areas such as bedrooms or bathrooms.
Recordings, where applicable, will only be retained for as long as reasonably necessary for security or legal purposes.
Wi-Fi and Internet Services
If our hotel provides Wi-Fi or internet access, limited technical information may be processed by our internet or network service providers as part of operating and securing the service.
Guests should avoid transmitting highly sensitive information through unsecured networks.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and regulatory requirements.
Different types of information may therefore be kept for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Protecting Your Information
We take reasonable administrative, physical and technical measures to protect personal information against:
- Loss.
- Theft.
- Unauthorised access.
- Improper disclosure.
- Alteration.
- Misuse.
- Accidental destruction.
Access to guest information is limited to people who reasonably require it to perform their duties.
Although we take reasonable precautions, no electronic storage or communication system can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is processed.
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Object to certain types of processing.
- Request deletion, blocking or removal of personal information where legally permitted.
- Request information about how your data has been processed or shared.
- Exercise applicable data portability rights.
- Withdraw consent where processing is based on consent.
- Raise a concern or complaint regarding the handling of your personal information.
Some information may need to be retained even after a deletion request where we are legally required to keep it.
Children's Privacy
Information concerning children or minors will only be collected when reasonably necessary for a reservation, accommodation, safety or legal requirement.
Where appropriate, this information should be provided by or with the involvement of a parent, guardian or responsible adult.
International Data Processing
Some booking platforms, payment providers, cloud services or technology providers may process or store information outside the Philippines.
Where this occurs, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.
Legal Requirements
We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders or lawful requests from government or law-enforcement authorities.
We may also process information where reasonably necessary to protect the rights, property and safety of our guests, employees, hotel or other persons.
Data Privacy in the Philippines
We aim to process personal information responsibly and in accordance with applicable Philippine privacy requirements, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its applicable rules and regulations.
Third-Party Websites
Our website or communications may contain links to third-party websites, including booking platforms, payment providers or social media services.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
The latest version will be made available through our website or directly from the hotel.
**Last updated: October 2026
Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information has been handled, please contact us:
Guanna's Place Guesthouse & Restaurant
Hotel Address
Malapascua Island, Daanbantayan, 6013 Cebu, Philippines
Email: [email protected]
Telephone / WhatsApp:
We will do our best to respond to privacy-related requests in a timely and respectful manner.
Thank You
Your trust is important to us.
By choosing to stay with us, you entrust us with certain personal information needed to provide your reservation and accommodation. We appreciate that trust and are committed to handling your information carefully, responsibly and respectfully.