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Cancellation conditions

We understand that travel plans can sometimes change. We therefore aim to keep our cancellation policy as clear and fair as possible.

Free Cancellation

Guests may cancel their reservation free of charge up to 7 days before the scheduled arrival date.

If the reservation is cancelled within this period, no cancellation fee will be charged.

Late Cancellation

If a reservation is cancelled less than 7 days before arrival, we reserve the right to charge the equivalent of the first night of the stay.

No-Show

If a guest does not arrive on the scheduled arrival date and has not informed us in advance, the reservation will be considered a no-show.

In the event of a no-show, we reserve the right to charge the full reservation amount.

Early Departure

If a guest decides to leave earlier than originally booked, unused nights are normally non-refundable.

Where possible, we will always try to find a reasonable solution depending on the circumstances.

Non-Refundable Reservations

Reservations booked under a non-refundable rate cannot be cancelled, changed or refunded free of charge.

The full reservation amount may be charged at the time of booking or according to the payment conditions stated in the reservation.

Changes to a Reservation

If you would like to change your arrival date, departure date or number of guests, please contact us as early as possible.

Changes are subject to availability and may result in a difference in room rate.

Exceptional Circumstances

We understand that unexpected situations can occur.

In exceptional circumstances, such as serious illness, travel disruption or other unforeseen events, please contact us directly.

Although we cannot guarantee a refund or free cancellation, we will always try to find a fair and reasonable solution whenever possible.

Cancellations by the Hotel

In the unlikely event that we are unable to honour your confirmed reservation due to circumstances beyond our reasonable control, we will contact you as soon as possible.

Where applicable, we will offer an alternative solution or refund payments already made for the affected stay.

Refunds

Where a refund is approved, it will normally be returned using the same payment method used for the original reservation.

Please note that bank or payment processing times may vary.

Booking Platform Reservations

Reservations made through Booking.com or another booking platform are also subject to the cancellation and payment conditions shown in the reservation confirmation.

If there is a difference between these general cancellation terms and the specific conditions shown at the time of booking, the conditions attached to the individual reservation will apply.

Group or Long-Stay Reservations

Different cancellation and payment conditions may apply to:

- Group reservations.

- Multiple-room bookings.

- Long stays.

- Special packages or promotional rates.

Any special conditions will be communicated before the reservation is confirmed.

Thank You

We recommend checking your travel dates carefully before confirming your reservation.

If your plans change, please contact us as soon as possible. Early notice gives us the best opportunity to help you and, where possible, rebook your stay.

Thank you for your understanding.